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VoIP Gives You a BIG Business Presence on a Small Budget

Posted on Mon, Mar 21 2016 @ 09:30 AM

We say it over and over again ... with our small business VoIP service you get “Fortune 500” features on a small business budget. Our cost-efficient phone systems come powered with features that give you the flexibility and functionality that the largest and most successful companies enjoy. 

The Novera/Vonage Business VoIP features enable you to move around the office, work remotely, establish the image of a multi-desk office, handle departmental calls, set up custom greeting messages, and so much more. 

voice over IP

Big Business Presence on a Small Business Budget

Business VoIP solutions from Novera's Vonage solutions let you work the way you need to (and want to) by giving you the power to customize your phone system and mobilize your workforce. Learn more about our small business VoIP features that help your business compete with the big guys. The following are just a FEW of the features you'll enjoy with business VoIP.

  • Call Group
    Calls can be forwarded to multiple extensions that will ring simultaneously.
  • Call Forwarding
    Calls can be forwarded to a home phone or mobile number so that business calls are never missed.
  • Call Park 
    Call Park is a transfer service that allows you to “park” a call in a “spot” and have the call retrieved by another extension on the account.
  • Call Queue 
    The Call Queue feature is a dynamic “virtual waiting room” for inbound callers, allowing you to dictate the on-hold experience and efficiently manage call volume.
  • Call Transfer
    Even in a company with two employees, the ability to transfer a call is an important part of looking professional. Sure you can just hand the phone to another employee, but what if you are both working from home in different locations? Our cloud PBX service makes it easy to transfer calls and connect workers, even when they’re in different locations.
  • Local or Geographic Number 
    Portray a local presence in any additional market by publishing a local phone number in any area code.
  • Main Company Number 
    This number is attached to the main Virtual Receptionist to allow incoming callers to reach the appropriate department or individual by selecting an option from a menu.
  • Multiple Devices on One Extension 
    If you’re looking for a multi-line phone system that can handle multiple calls across many devices, you will be glad to know that you can use up to three different phones on the same Vonage Business extension (e.g., desk phone at work, desk phone at home, softphone on your smartphone or laptop). Use the same phone number, voicemail box, and extension for all your registered phones at no additional cost.
  • Music on Hold 
    Have you ever called a company and been put on hold, and then all you hear is complete silence? It feels as if you have had the door shut in your face, and you are left wondering if the person has just hung up on you. As a small business owner, you want to make sure that your customers and potential customers feel like you care about them. Vonage Business Music on Hold feature is a very important part of indicating to your callers that you are a professional company that has its customers’ interests at heart.
  • Virtual Mailbox 
    Used to gather voicemail messages for a particular function or for employees that do not need full phone service.
  • Virtual Receptionist 
    When it comes to Vonage’s key features for business, Virtual Receptionist is not only one of the most popular, but it’s also the feature that most businesses set up first. This sophisticated auto attendant lets you create customer pathways, routing your callers to the appropriate department or individual for a streamlined experience.
  • Toll Free Numbers
    Toll Free Numbers let your customers in the U.S. and Canada call you without incurring any long distance charges – perfect for giving your company a professional image.

Request a free quote or consultation for your business today!

Request a VOIP Quote Today

Tags: VOIP, Voice Over IP

Empower Your Business With VoIP This Year

Posted on Thu, Mar 03 2016 @ 03:31 PM

Novera Payment Solutions Has Teamed With Vonage

Bring your business into the second quarter of 2016 with top of the line calling features and bottom line savings with VoIP.


Low Cost, Low Overhead

Unlike traditional phone systems, the Vonage business VoIP solution is delivered over the Internet and is hosted in the cloud. So you can forget the closetful of wires in the office and the expensive service calls. Novera/Vonage customers save on average 36%* on their phone bill – proof that the best business phone systems don’t have to be the most expensive. Now you can have all the calling features that used to be available only to Fortune 500 companies ... at a fraction of the cost!

**Savings claim is based on the average monthly recurring charge for unlimited domestic business calling plans from the top three leading wireline service providers. Comparison excludes promotional pricing, fees, surcharges or taxes and assumes a customer already has broadband service. Check your phone bill to determine the savings that would apply to you ... or contact us to do a free savings analysis for you!

Business-Class Features

With over 40 calling features built in, our business telephone system delivers productivity with:

  • Virtual Receptionist
  • Dynamic Caller ID
  • Mobile Apps
  • Desktop Plugins
  • Voicemail to Email 
  • ... and so much more.
You can also enhance your communications with low-cost add-onpremium features – such as Call Conference, Call Recording, Call Monitoring, Call Queues, Virtual Fax and CRM integration tools.


Easy Setup & Support

All business phone systems (including VoIP systems) are not created equal. Setting up the Novera/Vonage system is quick and easy. Our VoIP-compatible phones arrive pre-configured to work on the system and ready to plug in. It's as easy at that.

You can manage the phone system from your desktop through a simple and user-friendly admin portal. If you need assistance, you not only have access to online learning resources and extensive training, but our experienced customer and tech support teams are always there when you need them.


Let's Talk!

If you've ever considered making the switch to VoIP, or are simply interested in learning more about what VoIP is and how it can help your business, let's talk. You are going to be pleasantly surprised at the array of powerful features instantly available to your business at such a low cost. You'll wonder why you didn't make the change sooner!

Request a VOIP Quote Today

Tags: VOIP, vonage

The Difference Between VoIP and Traditional Phone Technology

Posted on Wed, Feb 10 2016 @ 11:00 AM

VoIP technology can be confusing to people who have never experienced the difference. Here, we outline the basic differences between VoIP technology and your traditional business phone service. Your modern business needs VoIP … out with the old and in with the new! 



VoIP technology uses a completely different infrastructure than traditional phone service does. Instead of your phone calls traveling over the phone company’s network, Internet broadband service connects your local IP Network to the cloud where most VoIP providers host their feature-enabling PBX (Private Branch Exchange).

The difference is truly revolutionary: Access to phone service and the Internet are achieved over the same broadband connection. This opens us features and mobility options for your business that enhance your capabilities and save you money. Rather than having outdated hardware in your office, VoIP system can be updated remotely and automatically, which can make the costs considerably less than traditional business phone systems.


While traditional phone service has been around for many years, the technology is increasingly regarded as antiquated and expensive.

Business phone service is commonly delivered over the PSTN (Public Switched Telephone Network) with either an on-site PBX (private branch exchange) with trunks to the phone company or POTS (plain old telephone service) lines. (That just SOUNDS old, doesn’t it?)

PBX is installed at the business location to enable calling features, like routing.  The problem is, it is typically more expensive to install and maintain, and it is vulnerable to events ranging from natural disasters to vandalism.

POTS are more similar to your basic home phone service and lack the robust features modern businesses require.

As business VoIP systems gain prominence, traditional providers must adapt to meet business needs, a process that is proving to be slow and costly.


With Novera and our relationship with Vonage, you get the best of both worlds. You can take advantage of cost-saving, world-class VoIP and still have the personalized attention and support that Novera is well known for.

We’d love to talk with you about how we improve your business phone systems through the power of VoIP!

Request a VOIP Quote Today

Tags: VOIP, Voice Over IP

Which is Better, Traditional Phone Service or Business VOIP?

Posted on Mon, Dec 07 2015 @ 09:32 AM

The technology between traditional phone service and business VoIP solutions differs greatly and business owners should be informed when making a choice between the two. Over last ten years, the convergence of VoIP technology and the cloud-hosted PBX has revolutionized the business phone landscape, and it's important for you understand the benefits as a business owner.

business voip

Traditonal Copper-wire Connection vs. High-speed Internet

Traditional copper-wire service: This technology has been in place for many, many years. The technology that runs over telephone wires in nearly every community in the United States.

High Speed Internet : Business VoIP phone systems connect over high-speed Internet and are rapidly gaining popularity among small to mid-sized businesses.

Cloud-hosted vs. On-premise

VoIP providers like Vonage host the business phone system’s nerve center in the cloud. Traditional providers build and maintain their PBX on premise at each businesses' office. The real benefit is in hte cloud hosted solution -- it has truly revolutionized the business phone landscape. Cloud hosted VoIP systems now provide small businesses the advantage of new and more-capable calling features, full mobile access, and dramatically reduced pricing.

Small and mid-sized companies can now easily leverage what are normally considered “big business” phone features – and do business however and wherever they choose.

As an example: 

  • Using interactive voice response to answer and route inbound calls to a specific employee or department.
  • Placing customers into a call queue as they wait for a representative, or automatically request a return call when the next representative becomes available.
  • Maintaining communications through natural disasters by simply plugging their phones into a different high-speed access point or through mobile applications.

With Novera Payment Solutions' Vonage VoIP solution, you receive an array of benefits over traditional copper-wire phone technology.


Business VoIP
(Cloud-hosted PBX)

Traditional Copperwire

(On-premise PBX)

Cost of Ownership No PBX equipment Purchased PBX equipment + maintenance contract
Security / Safety Monitored 24/7 by service provider Customer assumes risk
Scalability Unlimited Limited
Features / Updates Automatic updates (virtual) Added at each customer location
System Management Web-based user portal On location by appointment

Call Capacity
Multiple calls per extension Limited to number of shared lines
Reliability Dependent on in-house network and platform Dependent on physical hardware
Implementation Quick and simple Complex and time intensive


You Get All the Latest Features Without Requiring Hardware Upgrades at Your Location

A hosted VoIP solution is in essence a software system running on highly redundant servers in a professionally managed data center, assessable via the Internet –unlike a hardware and software system operating in a company’s server closet. The beauty of the cloud hosted VoIP solution is that by simply making changes to the software that sits in the cloud, customers can seamlessly receive new features to their system without requiring hardware upgrades or software for every single business phone or location.

What Are You Waiting For?


Compare the advanced features, quality, customer service, and cost-effectiveness of Vonage to other business phone systems. Don’t settle for a low-end, consumer-oriented voice system – all VoIP offerings are not alike. Request a free quote for Vonage VoIP with Novera Payment Solutions!

Request a VOIP Quote Today


Tags: VOIP, vonage

6 Reasons to Try VoIP with Novera Payment Solutions

Posted on Fri, Nov 20 2015 @ 12:27 PM

Have you heard the big news?

Novera has Teamed with Vonage

With Vonage Business Solutions (formerly Vocalocity), your business can have all the benefits of a full-featured phone system like the ones Fortune 500 companies use – at an incredibly affordable price. Save on phone costs while you improve customer satisfaction and employee productivity with advanced features such as Voicemail-to-Email, Cell Phone Integration, and Call Groups. Ideal for small to medium-sized businesses, Vonage offers a hosted PBX solution that brings an unmatched level of simplicity, reliability, and costeffectiveness to your company communications.


Give Your Business a BIG Presence with Novera & Vonage

The biggest advantage of adding VoIP with Novera is the personalized service you get through the entire process, but that's not the only reason.  Here are 6 MORE reasons why you should choose Novera as your Vonage VoIP provider:

1. A Big Business Presence

Regardless of the size of your company, with the advanced, professional features of Vonage
you’ll project the image of a savvy, successful enterprise. You’ll ensure each and every
customer call is answered in the most timely, efficient manner – with automatic routing that
you can easily change and maintain without a technician.

2. Lower Cost
Vonage eliminates the need to purchase and maintain expensive phone systems. You get the
big business benefits of leading edge technology – automatically upgraded without the headache and expense of hiring technicians. In addition, Vonage provides ongoing savings with unlimited local and long distance calling or flat rate pricing.

3. Personalized Setup and Support
Vonage offers you a unique setup and support process. Starting with your sales evaluation, and moving along to our care team for training and configuration. Your personal interface helps you configure the settings and features available within your account, and online support articles let your troubleshoot at your convenience. Although the setup for Vonage is designed to be simple and user friendly, our customer care team will be available to address any questions or concerns that you may encounter along the way.

4. Freedom
With Vonage, calls can be routed anywhere, to any type of phone. Remote offices? No problem! Your employees can work from the office, home, other work sites or on the road without impacting sales or customer service. No need to buy extra capacity or worry about how many more extensions your equipment will support before you need to upgrade. And with free mobile apps for iPhone and Android, projecting a professional appearance while traveling is as easy as pressing a button.

5. Do-It-Yourself Simplicity
No need to call the phone company and wait for a technician to make changes to the phone system. The user-friendly admin and user portals let you do it all yourself – in an instant. You can turn features on and off as you need them with a click of a mouse.

6. No Growing Pains
Vonage is built to scale with your business, so as you add extensions or remove features, we never penalize you or extend your contract. Remote provisioning automatically pushes system updates and new features to you, so you never need to worry about using an outdated system.


What Are You Waiting For?

Compare the advanced features, quality, customer service, and cost-effectiveness of Vonage to other business phone systems. Don’t settle for a low-end, consumer-oriented voice system – all VoIP offerings are not alike.

Request a VOIP Quote Today


Tags: VOIP